Terms of Service

Last Updated: September 2026

Welcome to Carvoma. These Terms of Service ("Terms") govern your use of the Carvoma website, online store, and related services.

By accessing or using our website or placing an order with us, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or services.

1. About Carvoma

Carvoma is an online retailer offering automotive accessories, products, tools, equipment, and related items.

In these Terms, "Carvoma," "we," "us," and "our" refer to Carvoma and "you" or "customer" refers to any person accessing our website or purchasing products from us.

2. Use of Our Website

You agree to use our website only for lawful purposes.

You must not:

Use the website for fraudulent or unlawful activities.
Attempt to gain unauthorized access to our systems.
Interfere with the operation or security of the website.
Upload malicious software or harmful code.
Copy, reproduce, or exploit our website or content without permission.
Use automated systems to collect information from our website without authorization.
Provide false or misleading information when placing an order.

We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms have been violated.

3. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images, dimensions, prices, and other information displayed on our website are accurate.

However:

Product colors may vary depending on your device or screen.
Product images may be for illustrative purposes.
Packaging and product appearance may occasionally change.
Minor differences may exist between product images and the actual product.

We reserve the right to correct errors or update product information at any time.

4. Vehicle Compatibility

Some Carvoma products are designed for specific vehicle makes, models, years, or variants.

Customers are responsible for checking product compatibility before placing an order.

If you are uncertain about compatibility, we recommend contacting Carvoma before purchasing.

Carvoma is not responsible for compatibility issues resulting from incorrect vehicle information provided by the customer or selection of an incorrect product.

5. Prices

All prices displayed on our website are subject to change without notice.

Where applicable, prices may include or exclude taxes, shipping charges, customs duties, or other fees depending on the customer's location.

We will display applicable charges during the checkout process where reasonably possible.

Despite our efforts to maintain accurate pricing, errors may occasionally occur. If a significant pricing error occurs, we reserve the right to contact you before processing the order or cancel the order and issue a full refund.

6. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

An order confirmation does not necessarily mean that the order has been finally accepted.

We reserve the right to refuse or cancel an order where reasonably necessary, including in situations involving:

Product availability issues
Pricing or listing errors
Suspected fraud
Incorrect customer information
Shipping restrictions
Payment problems
Other circumstances affecting our ability to fulfill the order

If we cancel an order after payment has been made, we will generally issue a refund to the original payment method.

7. Payment

We accept the payment methods displayed during checkout.

You agree that:

Payment information provided by you is accurate.
You are authorized to use the selected payment method.
Sufficient funds or credit are available to complete the transaction.

Payments may be processed through third-party payment providers. Carvoma may not have access to your complete payment-card information.

8. Shipping and Delivery

We will process and ship orders according to the shipping option selected during checkout.

Estimated delivery times are provided for guidance and are not guaranteed unless specifically stated otherwise.

Delivery times may be affected by:

Courier delays
Weather
Customs processing
Public holidays
Incorrect delivery information
Events outside our reasonable control

Customers are responsible for providing accurate delivery information.

Additional charges may apply if an order must be reshipped because incorrect or incomplete delivery information was provided.

9. International Orders

Customers purchasing products from outside Carvoma's primary market may be responsible for:

Import duties
Customs charges
Local taxes
Clearance fees
Other charges imposed by the destination country

Such charges may vary depending on the destination and applicable laws.

Customers are responsible for complying with applicable import requirements in their country.

10. Returns, Refunds and Exchanges

Returns, refunds, and exchanges are governed by our Return & Refund Policy.

Nothing in these Terms limits or excludes any mandatory consumer rights that apply to your purchase.

[View our Return & Refund Policy]

11. Defective or Damaged Products

If you receive a defective, damaged, or incorrect product, please contact us as soon as reasonably possible.

We may request photographs, videos, order information, or other details to help us investigate the issue.

Depending on the circumstances and applicable law, we may offer a repair, replacement, refund, or other appropriate remedy.

12. Product Installation and Use

Customers are responsible for ensuring that products are installed and used correctly.

Where professional installation is recommended, we strongly advise using a qualified professional.

Carvoma is not responsible for damage resulting from:

Incorrect installation
Improper use
Modification of a product
Failure to follow manufacturer instructions
Use of a product for an unintended purpose

This does not affect any mandatory consumer rights applicable to defective products.

13. Third-Party Products and Manufacturers

Some products sold by Carvoma may be manufactured or supplied by third parties.

Manufacturer names, trademarks, warranties, specifications, and product information may belong to their respective owners.

Where a manufacturer warranty applies, it may be subject to the manufacturer's own terms.

14. Intellectual Property

All content on the Carvoma website, including:

Logos
Brand names
Text
Graphics
Product images
Website design
Videos
Icons
Software
Layout and other materials

is owned by or licensed to Carvoma unless otherwise stated.

You may not reproduce, distribute, modify, publish, sell, or commercially exploit our content without prior written permission.

15. User Reviews and Content

If you submit a product review, photograph, comment, or other content to Carvoma, you agree that the content:

Is truthful and accurate.
Does not violate another person's rights.
Does not contain unlawful, abusive, misleading, or harmful material.
Does not contain malicious code or advertising unrelated to the product.

By submitting content, you grant Carvoma a non-exclusive right to use, reproduce, display, and publish that content for legitimate business and marketing purposes, subject to applicable law.

We reserve the right to remove content that violates these Terms.

16. Promotions and Discount Codes

Promotional offers, discount codes, and special prices may be subject to additional terms.

Unless otherwise stated:

Discount codes cannot be exchanged for cash.
Multiple promotional codes may not be combined.
Promotional offers may have expiry dates.
Some products may be excluded from promotions.

Carvoma reserves the right to withdraw or modify promotions where permitted by law.

17. Links to Third-Party Websites

Our website may contain links to third-party websites or services.

Carvoma does not control those websites and is not responsible for their content, availability, privacy practices, or policies.

You access third-party websites at your own risk.

18. Website Availability

We aim to keep the Carvoma website available and functioning properly. However, we do not guarantee that the website will always be:

Available
Error-free
Secure
Free from interruptions
Free from viruses or other harmful components

We may temporarily suspend or modify the website for maintenance, security, updates, or other operational reasons.

19. Limitation of Liability

To the maximum extent permitted by applicable law, Carvoma will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including mandatory consumer protections.

20. Privacy

Your use of our website is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, and protect personal information.

[View our Privacy Policy]

21. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, services, legal requirements, or website.

The updated version will be posted on this page with a revised "Last Updated" date.

Your continued use of our website after changes are posted constitutes acceptance of the updated Terms, where permitted by applicable law.

22. Governing Law

These Terms are governed by the laws applicable in [Country/Jurisdiction], without limiting any mandatory consumer rights that may apply to customers in their country or region.

Any disputes will be handled in accordance with applicable laws and jurisdictional requirements.