Last Updated: September 2026
At Carvoma, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible to return the product in accordance with the conditions below.
1. Return Period
You may request a return within 3 days of receiving your order.
To be eligible for a return, the product must:
- Be unused and in its original condition
- Be in the original packaging, where applicable
- Include all accessories, manuals, and included parts
- Not show signs of installation, damage, or misuse
- Be accompanied by proof of purchase or order information
2. Products That Cannot Be Returned
For safety, hygiene, or product-specific reasons, certain products may not be eligible for return, including:
- Products that have been installed or used
- Electrical or electronic products that have been connected or activated
- Products damaged through improper installation or misuse
- Personalized or custom-made products
- Products specifically identified as non-returnable at the time of purchase
- Gift cards or digital products, where applicable
3. Damaged or Incorrect Items
Please contact us as soon as possible if you receive:
- A damaged product
- A defective product
- The wrong product
- A missing item
Please provide your order number and clear photographs/videos of the product and packaging so that we can investigate the issue.
If the issue is confirmed to be our error or a manufacturing defect, we may offer a replacement, repair, or refund, depending on the circumstances.
4. Change of Mind
If you simply change your mind about a purchase, you may return the product within the applicable return period, provided it meets our return conditions.
Return shipping costs may be the responsibility of the customer for change-of-mind returns.
5. How to Request a Return
To request a return:
- Contact us at support@carvoma.com.
- Provide your order number and reason for the return.
- Wait for our return instructions.
- Send the product to the return address provided by our support team.
- Once received and inspected, we will notify you of the outcome.
Please do not send products back without contacting us first, as this may delay your refund or replacement.
6. Refunds
Once your returned product has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will generally be issued to the original payment method.
Depending on your bank or payment provider, it may take additional business days for the refunded amount to appear in your account.
7. Return Shipping Costs
- Incorrect, defective, or damaged item: Carvoma will generally cover reasonable return shipping costs where the issue is confirmed to be our responsibility.
- Change of mind: The customer may be responsible for return shipping costs.
- Failed delivery due to an incorrect address provided by the customer: Additional shipping costs may apply.
8. Exchanges
If you need a different size, model, color, or product, please contact us. Exchanges are subject to product availability.
In some cases, we may recommend returning the original product and placing a new order.
9. Refunds for Sale Items
Sale and promotional products may be eligible for return unless otherwise stated on the product page or at checkout.
Any applicable refund will be based on the amount actually paid for the product.
10. Manufacturer Warranty
Some products may include a manufacturer's warranty. Warranty claims may be subject to the manufacturer's terms and conditions.
A manufacturer's warranty does not necessarily cover damage caused by:
- Incorrect installation
- Improper use
- Accidents
- Modification
- Normal wear and tear
11. Important: Vehicle Compatibility
For vehicle-specific accessories, customers are responsible for confirming that the product is compatible with their vehicle before ordering.
If you are unsure about compatibility, please contact us before placing your order.
Where a product was correctly supplied but is incompatible because the customer selected the wrong vehicle/model/version, the return may be treated as a change-of-mind return.
12. Consumer Rights
This policy does not limit or exclude any mandatory consumer rights or protections that apply under the laws of the country where the customer is located.
Where applicable law provides customers with rights that are more favorable than this policy, those legal rights will continue to apply.