Shipping policy

Shipping Policy

1. Order Processing

• All orders are processed within 1–3 business days after payment confirmation.
• Orders are not processed or shipped on weekends or public holidays.
• During high-volume periods, processing times may be slightly delayed.

2. Shipping Methods & Delivery Time

We offer the following shipping options:

Delivery times are estimates and may vary due to courier delays, customs clearance, or unforeseen circumstances.

3. Shipping Rates

• Shipping charges are calculated at checkout based on location, package weight, and shipping method.
• Free shipping may be offered on orders above Dhs 50 (if applicable).

4. Order Tracking

• Once your order is shipped, you will receive a shipping confirmation email with a tracking number.
• Tracking information may take 24–48 hours to update.

5. International Shipping

• Customers are responsible for any customs duties, taxes, or import fees required by their country.
• Delivery times may vary depending on customs processing.

6. Shipping Address Accuracy

• Please ensure your shipping address is correct before completing your order.
• We are not responsible for delays or losses caused by incorrect addresses provided by customers.

7. Delayed or Lost Packages

• If your order is delayed beyond the expected timeframe, please contact our support team.
• We will assist in tracking or filing claims with the courier if necessary.

8. Damaged Items

• If your order arrives damaged, contact us within 48 hours of delivery with photos of the item and packaging.
• We will arrange a replacement or refund where applicable.

9. Contact Information

For shipping-related inquiries, please contact:

• Email: info@carvoma.com
• Response time: 1–2 business days